44 lines
2.7 KiB
Markdown
44 lines
2.7 KiB
Markdown
# CrowdSec Troubleshooting
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Keep Cerberus terminology and the Configuration Packages flow in mind while debugging Hub presets.
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## Quick checks
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- Cerberus is enabled and you are signed in with admin scope.
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- `cscli` is available (preferred path); HTTPS CrowdSec Hub endpoints only.
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- Docker images (v1.7.4+): cscli is pre-installed.
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- Bare-metal deployments: install cscli for Hub preset sync or use HTTP fallback with HUB_BASE_URL.
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- HUB_BASE_URL points to a JSON hub endpoint (default: <https://hub-data.crowdsec.net/api/index.json>). Redirects to HTML will be rejected.
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- Proxy env is set when required: HTTP(S)_PROXY and NO_PROXY are respected by the hub client.
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- For slow or proxied networks, increase HUB_PULL_TIMEOUT_SECONDS (default 25) and HUB_APPLY_TIMEOUT_SECONDS (default 45) to avoid premature timeouts.
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- Preset workflow: pull from Hub using cache keys/ETags → preview changes → apply with automatic backup and reload flag.
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- Preset pull/apply requires either cscli or cached presets.
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- Offline/curated presets remain available at all times.
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## Common issues
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- Hub unreachable (503): retry once, then Charon falls back to cached Hub data if available; otherwise stay on curated/offline presets until connectivity returns.
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- Hub returns HTML/redirect: set HUB_BASE_URL to the JSON endpoint above or install cscli so the index is fetched locally.
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- Bad preset slug (400): the slug must match Hub naming; correct the slug before retrying.
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- Apply failed: review the apply response and restore from the backup that was taken automatically, then retry after fixing the underlying issue.
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- Apply not supported (501): use curated/offline presets; Hub apply will be re-enabled when supported in your environment.
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- **Security Engine Offline**: If your dashboard says "Offline", it means your Charon instance forgot who it was after a restart.
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- **Fix**: Update Charon. Ensure `CERBERUS_SECURITY_CROWDSEC_MODE=local` is set in `docker-compose.yml`.
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- **Action**: Enroll your instance one last time. It will now remember its identity across restarts.
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## Tips
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- Keep the CrowdSec Hub reachable over HTTPS; HTTP is blocked.
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- If you switch to offline mode, clear pending Hub pulls before retrying so cache keys/ETags refresh cleanly.
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- After restoring from a backup, re-run preview before applying again to verify changes.
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## Console Enrollment
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### "missing login field" or CAPI errors
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Charon automatically attempts to register your instance with CrowdSec's Central API (CAPI) before enrolling. Ensure your server has internet access to `api.crowdsec.net`.
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### Configuration File
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Charon uses the configuration located in `data/crowdsec/config.yaml`. Ensure this file exists and is readable if you are manually modifying it.
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